Let’s get you back to a calm session.

Quick answers for common questions about training, purchases, audio, reminders, and your data.

Purchases and Pro

Tidehold uses Apple’s App Store for payment and RevenueCat to recognize Pro access. Open Profile → Tidehold Pro → Restore purchases after reinstalling or changing devices. Use the same Apple Account that made the purchase.

A plan will not open

Confirm that you are online while Tidehold loads App Store options. If you already own Pro, restore purchases. Free sessions and completed local history continue to work offline.

Voice guidance is quiet

Raise media volume, check Silent Mode and Focus settings, then reconnect Bluetooth headphones if you use them. Voice guidance can be adjusted from Profile → Coaching.

Reminders are missing

Enable reminders in Tidehold and allow notifications in iPhone Settings → Notifications → Tidehold. Focus modes and notification summaries may delay delivery.

Training history and exports

Your sessions are stored on your device. Pro members can create a CSV from Profile and choose where to send it through the iOS share sheet. Tidehold does not receive the exported file.

Delete local data

Use Profile → Data → Erase all training data. Deleting Tidehold also removes its local training database, but does not cancel an Apple subscription or erase Apple and RevenueCat purchase records.

Send support details in a private Instagram message rather than a public comment. If Instagram is unavailable, email contact@ihaveafreewill.com. Tidehold cannot provide medical or emergency advice. For purchase refunds or billing changes, visit Apple Billing Support.

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