Before you write
Include the support ID shown in Settings, the iPhone and iOS version, the Bikepacking Live app version, what you expected, and what happened. Do not send payment-card details, passwords, one-time sign-in codes, private follower links, or a full precise route unless support asks for a specific safe excerpt.
Sign-in help
Check the email address for spelling, then look in spam or junk for the six-digit code. Request a new code after the timer finishes. Each code expires and can be used only once. Contact support if delivery still fails.
Recording and weak signal
Bikepacking Live saves accepted route points on the phone first and synchronizes them when a connection returns. Keep Location set to Always, allow background activity, and avoid force-quitting during a live stage. The follower page shows the last truthful published update when the phone is offline.
Bikepacking Live is not an emergency tracker or navigation service. Carry an independent safety plan and use local emergency services when needed.
Membership and purchases
Account creation and trip planning do not require payment. Livestream hosting requires Bikepacker at €25 per month or Unlimited at €59 per month, subject to the local price Apple shows before purchase. Use Restore Purchases in the Membership screen when an existing Apple purchase is not recognized.
Subscriptions renew until cancelled. Manage or cancel an Apple subscription in iPhone Settings under your Apple Account and Subscriptions. Deleting the app or Bikepacking Live account does not automatically cancel an App Store subscription.
Follower links and privacy
Anyone with an active private trip link, and its passcode when enabled, can open the follower page. Rotate or stop the link if it reaches someone you did not intend to invite. Location delays and privacy zones are applied before followers receive the route.
Your data
Open Settings and choose Export or delete data to download your information, delete a trip, or request account deletion. You can also begin account deletion on the public account-deletion page. Cancel an active subscription separately before deleting the account.
Contact
Email contact@ahmedkhelifi.com. Support messages are answered as soon as reasonably possible, but the inbox is not an emergency channel.